FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options are available at checkout.

Can I change or cancel my order after placing it?
Orders are processed quickly. Please contact us at customercare@dhani.store as soon as possible and we'll do our best to help before it ships.

Shipping

How long does delivery take?
Orders are processed within 1–3 business days. Delivery within Ireland takes 3–5 business days (Standard) or 2–3 business days (Express).

Do you offer tracking?
Yes, a tracking link will be sent to your email once your order has been dispatched.

Returns & Refunds

What is your return policy?
We offer a 30-day return window. Items must be in original condition with tags and packaging intact. Returns require prior approval — please contact us before sending anything back.

How long do refunds take?
Refunds are processed within 10 business days after we receive and approve your return.

Can I return sale items?
Sale items and gift cards are non-returnable.

Sizing

How do I find my size?
Each product page includes a size guide. If you're between sizes, we recommend sizing up for a relaxed streetwear fit.

Contact

How can I get in touch?
You can reach us via email at customercare@dhani.store or chat with us directly on WhatsApp. We aim to respond within 24 hours.